Customer Service

Should You Ever Turn Away Business?

May 26, 2011 by Kimberly Ben (Leave a comment)

Believe it or not, an important aspect of running your own business is knowing when to say “no” to taking on a new customer. You may assume that you should take on any customer that’s willing to pay for your product or services, but knowing when to say “no” is sometimes the best business decision. [...]

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Why e-Newsletters Bring More Sales

April 6, 2011 by Kimberly Ben (2 comments)

If you’ve ever made an online purchase, you’re probably familiar with e-newsletters, those corresponding emails you receive from a business that alert you to new products, special promotions, tips about the best way to use products, etc. Newsletters can help your business keep in contact with customers so that they won’t forget you. Ever heard [...]

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Do You Make It Hard for Customers to Contact You?

April 5, 2011 by Kimberly Ben (2 comments)

About a month ago, I was thinking of making a purchase online. After reading through all of the available information on the website, I still had a question I needed answered before paying my money. I searched high and low for a phone number or email address. Nothing. Couldn’t find a thing. Long story short: [...]

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